With tough times upon the auto industry many people feel dealers should be giving the customer whatever they want or need. While this may sound good in theory, for the automotive industry you have to consider that many different things come into play that makes theory not always feasible.

Most of the time automakers are the ones that don’t meet those need or wants of customers, not the dealers. Inventory orders are a very prominent problem when it comes to this step in the process. Dealers will order on time, but those makers don’t always come through with the deliveries quickly.

Now that dealer is stuck with vehicles that are not what the customer wants or needs. At times it will mean a huge backup of inventory that will sit around for months. Those hard to sell vehicles need to go, but how are they supposed to go about the process?

As this continues to happen dealers are left trying to sell customers vehicles that are by far not their first choice, and that considers that they may not be given a choice of the vehicles they want.